Refund policy

🛡️ Return & Refund Policy – Dripmask

At Dripmask, we’re committed to delivering high-quality products and providing a worry-free shopping experience. If there’s ever an issue with your order, we’ll do everything we can to resolve it quickly and fairly.

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📦 Return Eligibility

We accept returns and refunds in the following cases:

  • The item arrived damaged, defective or incorrect.
  • The item is still sealed in its original unopened packaging.
  • The issue was caused by an error on our side.

Because this is a head-worn item, we are unable to accept returns once the plastic packaging has been opened, unless the product is damaged or defective.

Proof of purchase may be required.

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⏰ Report an Issue Within 14 Days

Please inspect your order as soon as it arrives.
If your item arrives damaged, defective or incorrect, you must contact us within 14 days of receiving your order.
Requests submitted after this period may not be eligible for a refund, replacement or return.
📧 dripmask.store@outlook.com

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🔧 Resolution Process

Once your request has been received, our support team will review the information provided.
If your claim is approved, Dripmask will process the appropriate solution within 30 days of receiving your request.

Depending on the situation, we may provide:

  • A replacement product
  • A full or partial refund
  • Another appropriate resolution

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🚚 Return Shipping

Unopened orders
If you return an unopened, sealed package, return shipping costs are the responsibility of the customer.

Damaged, defective or incorrect orders
If the issue is due to our error or a manufacturing defect, Dripmask will cover any reasonable return or replacement shipping costs.

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📸 Reporting a Problem

To help us process your request quickly, please include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)
  • A brief description of the issue

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❌ Non-Returnable Items

Returns may not be accepted if:

  • The product has been worn or used beyond normal inspection.
  • The plastic packaging has been opened and there is no defect or error involved.
  • The item has been intentionally damaged or modified.
  • Damage resulted from misuse, improper handling, washing contrary to care instructions or accidental damage.
  • The return request was submitted without contacting our customer support team first.
  • More than 14 days have passed since delivery before the issue was reported.

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💳 Refunds

Once approved, refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
If you have not received your refund after this period, please contact us.
📧 dripmask.store@outlook.com

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🌍 International Orders

Dripmask ships worldwide from our fulfillment partners, with the United States as our main market.
Customers outside the United States are responsible for any customs duties, import taxes or local fees that may apply in their country unless otherwise stated at checkout.

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🛡️ Our Commitment

We stand behind the quality of every Dripmask product.
All purchases are backed by our 30-Day Satisfaction Guarantee.
If something isn’t right with your order, we’ll work with you to find a fair and satisfactory solution as quickly as possible.
📧 dripmask.store@outlook.com